Voldico Appoints Director of Customer Service

June 5, 2018
By: Voldico

Voldico, Osgood, Indiana – Jerry J. Vollmer, Chief Executive Officer, announced today PJ Schuler as Voldico’s new Director of Customer Service.

PJ will work from Voldico’s Corporate Office in Osgood, Indiana.

"PJ's experience in customer service is one that is beyond most.  When you listen to his style of taking care of the customer, there is not doubt he is perfect to head up this area for Voldico.  As the company expands, we will have a great need for duplicating and training the people for this area.  We feel very confident in PJ's ability to do just that", said Jerry Vollmer.

PJ began his insurance career with Jerry Vollmer at Vollmer & Associates in early 1999 as the office manager and agent in the Madison, Indiana office location. In late 1999, PJ took on the role of a Claims Support Specialist for Progressive Insurance. Within 6 months, he was promoted to Claims Representative and was quickly advancing within the company. In 2001, PJ transferred to Lafayette, Indiana to help open a new Claims Branch and soon transferred to the New Orleans, Louisiana area and took on the role of a Casualty Specialist for Progressive. PJ moved back to Indiana in 2007 and worked in Financial Management, Insurance, and Claims until 2017 when he was recruited by Jerry to work for Voldico.

When asked about taking on this new position, PJ said, "I'm very happy to be working with Jerry [Vollmer] again.  It feels like I am exactly where I am supposed to be.  Voldico is a family and we all work together as a cohesive team.  My experience in Claims and Customer Service had led me to the role of Director of Customer Service with Voldico.  I look foward to growing the Customer Service Department as Voldico continues to expand."

Voldico is a privately-owned company specializing in the Growth and Perpetuation of the Indepedent Insurance Agency.  Through Voldico's Direct Agency Model, it operates 31 locations and serves 40 representatives.  With the Agency Support Model, Voldico services an additional 80 locations.  Voldico operates nationwide with its Corporate Headquarters located in Osgood, Indiana.